Cancellation and Refund Policy
Effective Date: [Your Date]
At Kimaya India, we strive to ensure customer satisfaction with every purchase. Please read our Cancellation and Refund Policy carefully before making a purchase.
1. Order Cancellation
- Before Dispatch: You may cancel your order within 24 hours of placing it by contacting us at info@kimayaindia.com or calling 9254917090.
- After Dispatch: Once an order has been shipped, it cannot be canceled.
- We reserve the right to cancel any order due to unforeseen circumstances, such as stock unavailability or payment issues. In such cases, you will be notified, and a full refund will be issued.
2. Return Policy
- You may request a return within 7 days of receiving your order if the product is defective, damaged, or incorrect.
- To initiate a return, contact our support team with your order details and proof of issue (images of the product, invoice, etc.).
- Returned items must be unused, in original packaging, and include all tags.
- Return shipping costs will be borne by the customer unless the return is due to an error on our part.
3. Refund Policy
- Refunds will be processed only after the returned product has been inspected and approved.
- Refunds will be issued to the original payment method within 7-10 business days after approval.
- In case of COD (Cash on Delivery) orders, refunds will be provided as store credit or to a bank account (as per customer preference).
- Shipping charges (if applicable) are non-refundable unless the return is due to our fault.
4. Exchange Policy
- Exchanges are allowed only for defective or incorrect items.
- If the desired replacement is unavailable, a full refund or store credit will be offered.
5. Non-Returnable Items
- Customized or personalized products.
- Items purchased on sale or during promotions.
- Products that show signs of use or wear.
6. Contact Us
For any cancellation or refund-related queries, please reach out to us:
Kimaya India
Address: 40E, RANI BAGH, MAHESH NAGAR, CANTT Ambala, Haryana, 133001 India
Phone: 9254917090
Email: info@kimayaindia.com
By making a purchase on our Website, you agree to this Cancellation and Refund Policy.