Cancellation and Refund Policy

Cancellation and Refund Policy

Effective Date: [Your Date]

At Kimaya India, we strive to ensure customer satisfaction with every purchase. Please read our Cancellation and Refund Policy carefully before making a purchase.

1. Order Cancellation

• Before Dispatch: You may cancel your order within 24 hours of placing it by contacting us at info@kimayaindia.com or calling 9254917090.
• After Dispatch: Once an order has been shipped, it cannot be canceled.
• We reserve the right to cancel any order due to unforeseen circumstances, such as stock unavailability or payment issues. In such cases, you will be notified, and a full refund will be issued.

2. Return Policy

• You may request a return within 7 days of receiving your order if the product is defective, damaged, or incorrect.
• To initiate a return, contact our support team with your order details and proof of issue (images of the product, invoice, etc.).
• Returned items must be unused, in original packaging, and include all tags.
• Return shipping costs will be borne by the customer unless the return is due to an error on our part.

3. Refund Policy

• Refunds will be processed only after the returned product has been inspected and approved.
• Refunds will be issued to the original payment method within 7-10 business days after approval.
• In case of COD (Cash on Delivery) orders, refunds will be provided as store credit or to a bank account (as per customer preference).
• Shipping charges (if applicable) are non-refundable unless the return is due to our fault.

4. Exchange Policy

• Exchanges are allowed only for defective or incorrect items.
• If the desired replacement is unavailable, a full refund or store credit will be offered.

5. Non-Returnable Items

• Customized or personalized products.
• Items purchased on sale or during promotions.
• Products that show signs of use or wear.

6. Contact Us

For any cancellation or refund-related queries, please reach out to us:

Kimaya India
Address: 40E, RANI BAGH, MAHESH NAGAR, CANTT Ambala, Haryana, 133001 India
Phone: 9254917090
Email: info@kimayaindia.com

By making a purchase on our Website, you agree to this Cancellation and Refund Policy.